Comments, Complaints or Compliments

If you have any comments or complaints about the practice, please contact the practice manager.

Often complaints develop due to misunderstandings and loss of communication and the most effective path to take is to speak directly to the member of staff concerned in a non-confrontational manner. If you feel you lack the confidence to do this then follow an informal route by speaking to the practice manager who can speak on your behalf to the person concerned. Alternatively you may wish to go straight ahead with a formal written complaint or concern you have encountered.

Please be assured that we always take all comments seriously since it is only by this system that we can maintain our own high standards and look objectively at potential lapses in patient management.

The practice abides by the complaint procedure set out by the Welsh Assembly Government and a flow chart of this procedure can be found in the waiting areas of the practice.

This complaints procedure also applies to children who may wish to comment on the service.

Alternatively if you have a compliment to make, please also contact the practice manager – we would be more than delighted to hear them!