The practice is contracted by Conwy Local Health Board, information on how to contact the LHB can be found on our links page. Under the new GMS contract patients register with the practice and not a specific GP. Patients have the right to express a preference to see a particular practitioner in accordance with paragraph 18 of Schedule 6 of the GP Contract. Please make your preferences known to any member of staff.. The practice is a partnership of 5 GP's on an equal basis and is not a limited partnership. We aim to treat all patients equally and without prejudice of gender, race or disability.

We like to take the views of patients into account when developing services and often ask for your views in the form of patient questionnaires, surveys, etc.

The following services are provided in addition to basic medical facilities. Additional services may be provided in due course.

• Family Planning*
• Ante-Natal Care
• Asthma Care
• Diabetic & retinal screening
• Coronary Heart Disease & Life style Care
• Ear Care
• Cryo-therapy (wart clinic)
• Smoking Cessation Clinics
• Well women & HRT Care
• Child Health & Immunisations
• Travel Clinics

*Family planning is also available to individuals not registered with the practice.

Midwife
Alison the Midwife holds a clinic at the Practice every Wednesday morning 9.30 - 12.30, appointments only.

Health Visitor
Jim our Health Visitor hols an open clinic at the Practice every Tuesday afternoon 1pm - 3pm.

Dietician
We have a Dietician who holds a clinic once a fortnight on a Friday afternoon 1.30pm - 4.30pm, appointments only.

Minor Surgery
The practice is equipped to carry out certain minor operation procedures, This can avoid lengthy hospital waiting lists. Cryo-therapy is also available for the treatment of warts and certain skin conditions. Your doctor will advise if your case is suitable for either of these in-house procedures when you are examined during a routine appointment.

Private Medicals
Private Medical examinations are available, by appointment, for pre-employment, diving, flying, HGV, taxi, PSV etc. Please ask at reception for a list of charges.

Transport
Provided you meet certain criteria, transport for a hospital appointment is available. Please call the Transport Booking Centre on 08456076181

Confidentiality
We provide a confidential service to all our patients. Anything you discuss with any member of the Practice will remain confidential. It is a practice requirement that all staff sign a confidentiality statement.

Your medical records are held in the strictest confidence and are never passed to anyone without your prior written consent. Certain anonymissed patient data may be shared for audit or research purposes to aid in training and teaching. The practice adheres to the Freedom of Information Act 2000.

If you wish to view your notes please ask at reception and an appointment will be made for you to sit and read your notes in private. If you require copies there will be a small charge for photocopying and admin costs.

New patients
If you are a resident in our catchments area, our reception staff will be able to assist you and answer your questions. When you come along to register with this practice you will be given a form and a questionnaire to complete outlining current and past medical problems and the medications you are taking. This will assist us in preparing for your registration medical. You will be asked to make an appointment for your medical before leaving the surgery. Failure to attend for this medical will result in cancellation of your registration. In the unlikely event that you are unable to register with the practice, you will be given a written reason why you are unable to register with the practice and information on how to find a GP in the area.

Registered patients aged 16-74 who have not been seen for three years may request a consultation for a check up.

Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation. If you are unable to attend the surgery for this consultation because of your medical condition, a home visit can be arranged.

Disabled Access
The practice consulting rooms are spread over two floors and therefore we provide a lift for those patients who are unable to take the stairs. Outside the practice there is a ramp to the main access door, which has regulatory handrails. Currently we do not have automated doors, anyone requiring assistance at the door can alert reception staff by ringing a bell and a staff member will come to your aid. The disabled toilet facilities are on the first floor, which is via the lift. If you would prefer to see a clinican on the ground floor please make reception aware when booking your appointment.

Chaperone
Some patients may prefer to have a chaperone in attendance, please ask the reception staff when booking an appointment or upon arrival at the practice and every effort will be made to meet your request.

Zero Tolerance Policy
The Practice has adopted a Zero Tolerance policy to protects it's doctors and staff. This policy, used throughout the NHS, applies to anyone visiting the practice who harass or are abusive or show violence towards a doctor or member of staff. Such behaviour will be reported to the police and the individual may subsequently be prosecuted. Additionally the individual will also be removed from the GP's list and the Local Health Board informed.